How to Find the Best Water Damage Restoration in Rochester, NY

Start with our Top 10 rankings for Rochester — each provider is ranked by real Google rating, review volume, and response time, not paid placement.

20 listed providers serve Rochester with an average 4.9-star Google rating. Prioritize providers with at least a 4.5-star rating and 10 or more reviews. Volume matters here: a 5.0 from four reviews is much less trustworthy than a 4.7 from two hundred.

Ask about credentials relevant to water damage restoration: licensing, general liability insurance, worker's comp on crew, and any industry-specific certifications required or recommended in New York. Most state licensing boards have a public lookup tool you can use to confirm a license is active.

Once you have a shortlist of 3-5 candidates, request written quotes and compare scope of work side-by-side — not just the bottom-line price. The lowest quote often wins on price by quietly cutting materials, crew experience, or cleanup. An itemized comparison surfaces those gaps before you sign.

Pay attention to response speed. A good water damage restoration usually responds within 24 hours on weekdays. Slow responses before you're a customer predict slower responses once the job is underway.

Check references specific to Rochester or nearby neighborhoods when possible. A provider with glowing reviews two hours away but none near you may have expanded coverage faster than crew quality.

Currently highly-rated in Rochester: SERVPRO of West Monroe County, Rock Emergency Services and Mold Men Environmental. Rankings update hourly as new reviews come in, so the exact order on the Top 10 page may differ.